ERP Support and Maintenance
Support Level Agreement (SLA) to provide the security and skill your team needs
Being an industry leader in the ERP services and support field, our ERP Support Level Agreements (SLA) are being rapidly adopted by our clients. Currently, we have over a dozen customers using our team to supplement and support their organization's internal team.
Strategically priced to provide excellent support and knowledge at a cost savings, ECI can actively support any ERP system and implementation including Symix, SyteLine (now CloudSuite Industrial), MFG/Pro, Encompix, MAPICS XA, MAPICS XP, Microsoft Dynamics AX, FourthShift, Epicor, and more. Contact an ECI consultant today to find out how an SLA from us can assist your business now and into the future.
By partnering with our team of ERP experts on both the technical and functional sides, our Support Level Agreements will help you to reduce your in-house information systems resource costs by bringing our team of 40+ resources to your near-immediate benefit when the situation is critical. ECI's typical resolution for a "system down" situation is under an hour, while our accessibility and expertise is simply without comparison. We maintain solid vendor agreements to ensure we have the “internal” access and inside knowledge to respond quickly and correctly to your support needs.
Why Choose ECI Support Level Agreement?
Working with you and considering your budget as well as your organizational needs, we target an affordable service plan to handle immediate tactical situations and manage long-term projects. All this while providing a flexible and well-rounded team to bring you guaranteed response times, guaranteed systems management activities, and offering discounts on related services and training.
ECI's SLA provides the stability of systems maintenance and monitoring while at the same time allowing you to tap into a very strong team of technical and functional consultants who bring best practices and broad knowledge to your organization for whatever you need, whether it is Sarbanes Oxley ad-hoc reports, permissions maintenance, data research, or enhancement specification creation. Beyond the maintenance, active support tickets, questions, and patch-installation are all managed online in a anytime-viewable ticket tracking system.
To learn more about our Support Level Agreements (SLA) or to find out how we can help you, contact an ECI consultant today.