Apr

Why Should Businesses Prepare for Unified Communications/VoIP?

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We are living in the future. It’s here, it’s now, and you’re in it. Great news! But is your business prepared for what the future has brought? Unified Communications (UC) and Voice over Internet Protocol (VoIP) is the next step to improving one of the most valuable aspects of your organization – communicating.

Modern manufacturing businesses are adopting modern technology to deal with modern challenges; in a world filled with buzz words about inter-connectivity, it would be foolish not to equip your enterprise with the tools necessary to keep up with new demands. ERP (enterprise resource planning) and CRM (customer relationship management) software has been around for a while and is used to bring your integral manufacturing processes and customer data to the forefront of technological efficiency. By inter-connecting (there’s that buzz word again) these important systems, your business is not just being more productive with how the business is run and how customers are appeased, but you’re also gaining valuable insight and analytics into how well your business is doing and how to make improvements. But you shouldn’t stop there; your business can benefit from bringing your telephone and other communications systems up to date with modern technology as well. That’s where UC and VoIP come into play.

Have you ever used Skype or FaceTime or been a part of a video conference? These are services where you use your internet connection to have a face-to-face conversation with someone, instead of utilizing cell towers or traditional phone lines to communicate. Voice over Internet Protocol (VoIP) is exactly that; using the internet to transmit your voice across distances. The future of business lays in using VoIP services to replace your outdated traditional phone lines, improving inter-connectivity (bingo!) both internally and externally while also reducing the costs associated with landline phones. Unified Communications is the concept of bringing all your communication networks under one software roof, much like how ERP and CRM bring all your processes and customer data into one easily accessible area.Here are some of the main advantages of upgrading your existing telecommunications to a VoIP Unified Communication system:

No More Boundaries

Many manufacturers deal with clients the world over. Traditional phone networks typically require you to pay extra per call or have a higher monthly bill if you deal with overseas or even out-of-state calls.

With a VoIP phone system for your business, you can reduce these expenses easily. By using your existing internet connection to make calls your phone bill will be reduced dramatically, and international calls are often paid for with an allotted amount of “minutes” stored in your VoIP account. On top of that, your VoIP phone system will allow you to create and schedule web conference sessions with audio & video – reducing the need for expensive plane tickets to clients locations.

Easy Installation and Maintenance

With all the different systems and processes required to run your business, it can often become confusing or troublesome to ensure everything is running as it should. Sometimes the phones may go down due to an error or system failure on your phone providers end. However, in the modern world most businesses are guaranteed to have a stable and secure internet connection due to the importance of the web for business.

With a VoIP phone system, your phone calls are intertwined with your internet service; so long as your internet is running, your phones are running too. Installation of a VoIP phone system is also fairly straightforward process for IT personnel (or an experienced vendor). Say goodbye to juggling the phone lines and web connections, as your phones will be as strong as your internet service.

Mobile Connectivity

Many businesses need to keep their employees connected at all times, for both internal and client related reasons. This often results in paying for business desktop phone services and individual cell phone plans for each employee. Added to this dilemma is the need for multiple phone numbers in directories and on business cards.

VoIP phone systems for business allow employees to use one number to rule them all; calls to your VoIP line can be connected to your modern cell phone via an app that allows for calls to route to both the office desk and cell phone simultaneously. Using a VoIP phone system means you will never miss an important call, and only need to give out one number to anyone who needs it.

VoIP phone systems for business are fast becoming the new way for businesses to stay on top of their communication processes. The modern business world is all about constant contact and easy access for clients & employees alike, and using a VoIP phone system can be one of the quickest and easiest ways to make that happen.

If you would like to learn more about how a VoIP phone system can improve your business, join our VoIP Webinar on May 18th 2016! Click here to attend the webinar.

 

1 Comment
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